Group courses

The course fees include 1 digital material copy, a hard copy is available for the program
at an additional cost by our recommended supplier.

Public groups consist of 30 Academic hours for a Common European Framework level.
The course size for the 30 Academic hour group is for 3-4 students. If the group is of 5 – 7
students, the program will be increased by 10 Academic hours. If prior to the program
starting there is only 2 students enrolled, the program will be turned into a semi-private
group of 20 Academic hours.

Once enrolled in a group, a student can request to be moved to another group and
schedule as long as it is done minimum 7 days prior to the starting date of the group
enrolled in.

All of our teachers are native of the target language and during the course, on occasion,
if a teacher is unwell or unable to attend the lesson due to an emergency, a
replacement teacher will be provided, this trainer will be fully briefed on the progress of
the group.

Once a student starts a group, he/she cannot request to be moved to another group
with a different schedule. Course fee will not be refunded once a group has started.

A recording of the group classes is available for later viewing, however, we do require
permission from every student prior to the course starting if this is to be actioned.

Every program ends with a final exam that is made up of two parts, written and verbal. In
order to move to the next CEFR level, a student needs to reach a test score of minimum
of 70%.

Every student is updated with a progress report, recommendation and a certification at
the end of each level upon completing his/her final exam.

Private Courses

All rescheduling or class cancellation must be notified to our client coordination team
(not the teacher).

Cancellation must be directed to company email available on website ([email protected]).

24 hours’ notice must be given if the class is to be cancelled.

Any class cancelled with less than 24 hours’ notice will be considered taken, and no
rescheduling or refund will be given.

24 hours’ notice must be given if the class is to be rescheduled to another day or timing
to avoid an absent charge.

Course fee will not be refunded once a group has started.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

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